01

Request first

A visitor submits an inquiry about a guide, a topic, or the format.

02

Review and contact

A follow-up message is used to clarify the request and confirm what material is relevant.

03

Explanation before next steps

The guide content, scope, and intended use are explained before any payment-related discussion occurs.

04

Access after arrangement

Guide access is provided only after the request has been addressed and the process is completed.